Creatio (formerly bpm'online) CRM
Creatio (formerly bpm’online) is a global provider of process-driven CRM for marketing, sales, and service. The core value of Creatio products is the agility to change processes faster than ever and align marketing, sales and service on a single platform. Users love Creatio’s engaging interface with a social look and feel, free from redundant information to keep them focused on what’s relevant. Today, the company employs 600+ experts and serves over 6,500 customers worldwide and Creatio was named a Leader in 2019 CRM Market Leader Awards!
What are the three versions of Creatio CRM?
Marketing Creatio
Marketing Creatio is a robust marketing automation software that fosters demand generation excellence by identifying customers’ needs and nurturing their interests until prospects are successfully transformed into opportunities.
- 360° customer view
- Segmentation
- Lead management
- Campaign management
- Email marketing
- Content designer
- Event management
- Marketing resource management
- Collaboration tools
- Marketing analytics
Sales Creatio
Sales Creatio is a cutting-edge end-to-end sales cycle management software that drives customer acquisition, development, and retention. It is sales automation software designed to accelerate the complete sales cycle — from lead to repeat sales.
- 360° customer view
- Lead management
- Opportunity management
- Contract management
- Orders and invoices
- Project management
- Sales forecasting
- Field sales
- Channel sales
- Sales productivity tools
- Collaboration tools
- Dashboards and analytics
Service Creatio
Service Creatio provides effortless access to features and information regardless the device being used to access it. Service Creatio has two versions, Customer Center and Service Enterprise. Both include: omnichannel communications, a contact center, BPM, service catalog, knowledge management, synchronization & integration, and a system designer.
- 360° customer view
- Omnichannel communications
- Agent desktop
- Queue management
- Case management
- Service level agreements
- Problem management
- Knowledge management
- Self-service portal
- Field service
- ITIL process
- Analytics
Contact us today and we can help you determine which version is best for you…