Support Help Topics How to Clear Cache for Mobile

Infor CRM Support Help Topics

Syncsite provides online, email and telephone support to meet all issues. Below you find help topics related to known issues to further enhance our support capabilities.

Basic instructions on how to clear your cache on a mobile device

iProduct

• Delete all shortcuts
  • Bookmarks
  • Home-screen buttons
  • Links
• Clear cache
  • Most of your users are using an iPhone
    • Settings > Safari > Clear History and Website Data
  • Open Safari (browser) and use the below link to access your mobile client
  • Once signed into mobile, I want you to sign into the crm settings and press each of the following twice (just to be sure it worked)
    • Clear Saved Credentials
    • Clear Storage

Android

Chrome

• Settings > Privacy > Clear browsing data
  • Change “Clear data from the” = beginning of time
  • Select Clear Data

Internet

• Settings > Privacy > Delete personal data
  • Make sure these are selected
    • Browsing history
    • Cache
    • Cookies and site data
  • Delete
• Settings > Advanced > Manage website data > deleted.