Support Help Topics How to Clear Cache for Mobile

[mk_page_section bg_image=”https://syncsite.net/wp-content/uploads/2014/09/bg-overlay.png” attachment=”fixed” bg_position=”center center” section_id=”page-header” sidebar=”sidebar-1″ first_page=”false” last_page=”false”][vc_column][mk_page_title_box page_title=”Infor CRM Support Help Topics” section_height=”100″ font_color=”#ffffff” font_weight=”bold” underline=”false” padding=”0″][/vc_column][/mk_page_section][vc_row][vc_column][mk_padding_divider size=”20″][vc_column_text css=”.vc_custom_1548788428773{margin-bottom: 0px !important;}”]Syncsite provides online, email and telephone support to meet all issues. Below you find help topics related to known issues to further enhance our support capabilities.[/vc_column_text][mk_fancy_title color=”#1b75bc” size=”30″ font_weight=”bold” margin_bottom=”18″ font_family=”none”]Basic instructions on how to clear your cache on a mobile device[/mk_fancy_title][vc_column_text css=”.vc_custom_1552586255049{margin-bottom: 0px !important;}”]iProduct

• Delete all shortcuts
  • Bookmarks
  • Home-screen buttons
  • Links
• Clear cache
  • Most of your users are using an iPhone
    • Settings > Safari > Clear History and Website Data
  • Open Safari (browser) and use the below link to access your mobile client
  • Once signed into mobile, I want you to sign into the crm settings and press each of the following twice (just to be sure it worked)
    • Clear Saved Credentials
    • Clear Storage

Android

Chrome

• Settings > Privacy > Clear browsing data
  • Change “Clear data from the” = beginning of time
  • Select Clear Data

Internet

• Settings > Privacy > Delete personal data
  • Make sure these are selected
    • Browsing history
    • Cache
    • Cookies and site data
  • Delete
• Settings > Advanced > Manage website data > deleted.

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