Customer Relationship Management
With Infor Customer Relationship Management, your organization can seize new business opportunities and avoid risks with unmatched speed and flexibility. Infor CRM SLX software provides a complete view of every customer touch point across your sales, marketing, customer service and support teams that will enable you to maximize the impact of every interaction (click here for a peek of the new Infor CRM SLX Version 9).
With rich customer profiles and sales productivity tools, you can help users to identify opportunities and streamline sales activities, while sales management tools, analytics, and proactive alerts can help you drive accurate forecasting, informed decision making, and effective team, territory and client management.
To truly enhance your mobile team, add our Check-in tool to Infor CRM SLX and quickly and easily update your CRM system while using your favorite mobile device.
Infor CRM SLX is a consistent Gartner, 1to1 Media CRM Excellence Winner and Nucleus Research CRM Leader.
HIGHLIGHTS
- Sales, service and support are all included
- Manage accounts, leads, opportunities and activities
- Make analytics-based decisions
- Deliver back office integration (ERP/accounting/others)
- Maintain full control of your data
- Empower your mobile workforce
- Experience complete connectivity
- CRM can work inside Outlook
- Zero percent financing options
- Utilize InboxGuru for marketing campaigns
- Utilize InsideView/Demandbase for business development
Create rich customer profiles from information and interactions across your enterprise and from external sources. Empower your entire organization to drive profitable customer relationships—with integration to ERP, business management, desktop productivity, e-marketing, and social media tools, plus a Sales Intelligence application that makes your customer data work for you on any device.
When a lead, contact, account, or task is accessed through Outlook, the Infor CRM Xbar instantly displays related contact, activity, opportunity information and more from Infor CRM. Use the Infor CRM Xbar for Outlook to:
- Freely work with and modify Infor CRM information, taking actions and updating information as necessary, all from within Outlook
- Turn unstructured email threads in Outlook into defined tasks, opportunities, leads, accounts, tickets, and more in Infor CRM
- Drag and drop email signatures from Outlook to quickly create new contacts, leads, and tickets in Infor CRM
- See everyone in Infor CRM associated with a specific account, contact, lead, email thread, or opportunity from Outlook
No tiers to sort through. The core sections of sales, service and support are all included for one price in Infor CRM. Focus on growing your business and not having to determine what add-ons you need for your CRM since it grows with you and is ready when you need it.
Empower your mobile workforce with rich CRM functionality and customer insights. Infor CRM Mobile extends rich CRM functionality to smartphones and tablets, giving your mobile workforce a strong competitive advantage that helps drive productivity and increase revenue. Customizable, secure, and easy to use, Infor CRM Mobile features an attractive, task-oriented user interface designed to put the most relevant customer information at users’ fingertips and enable them to perform key actions quickly – online and offline. Interaction with native device features such as mapping, dialing, and email further streamlines the mobile user experience. Infor CRM Mobile updates automatically and is included at no additional charge for Infor CRM users. For the millions whose job takes them away from the office, Infor CRM has a rich mobile legacy — delivering the platform of choice for purpose-built applications for the mobile workforce regardless of OS of device.
Rich customer profiles and sales productivity tools help users identify opportunities and streamline sales activities. Simultaneously, sales management tools, analytics, and proactive alerts drive accurate forecasting as well as effective team and territory management.
Empower employees with complete visibility and control of the customer experience from marketing through sales and service. Take advantage of cross-department data to help you gain a competitive edge with the knowledge to improve experiences, expand services, and increase repeat business.
Infor is a global leader in business cloud software specialized by industry. With 17,300 employees and over 68,000 customers in more than 170 countries, Infor software is designed for progress.
Infor is a global leader in business cloud software specialized by industry. With 17,300 employees and over 68,000 customers in more than 170 countries, Infor software is designed for progress.
Infor customers include:
- The top 20 aerospace companies
- 9 of the top 10 high tech companies
- 14 of the 25 largest U.S. healthcare delivery networks
- 19 of the 20 largest U.S. cities
- 18 of the top 20 automotive suppliers
- 14 of the top 20 industrial distributors
- 13 of the top 20 global retailers
- 4 of the top 5 brewers
- 17 of the top 20 global banks
- 9 of the 10 largest global hotel brands
- 7 of the top 10 global luxury brands